Support Analyst

Halifax, NS, CA
 

Support Analyst - (CREQ131112)

Description

Skill: Support Analyst

Loan IQ Support Team is looking for a Support Analyst. The Candidate is accountable for provide production support to Loan IQ App
User on-boarding and off-boarding LoanIQ profile maintainence
Updating Funding rates in LoanIQ banks financial and reputational risk
Updating Treasury rates in LoanIQ banks financial and reputational risk
Updating table maintenance job functions in LoanIQ.
Perform post implementation verification and provide support at times weekends too
Ensuring process is followed to the T as all LoanIQ updates are audited
Monitoring LoanIQ Support for issues, triaging issues with Users, analysing the issue and providing the issue with the vendor
Work closely with developers to investigate and triage the issues and resolve it
Work under strict SLA defined by the team
Work collaboratively with the team and business partners
Possesses a deep understanding and problem solving ability of various complexities.
Creates documentation to ensure the supportability of analysis i.e. FAQ, Support documentation, KEDB et all

Primary Location

: CA-NS-Halifax

Schedule

: Contractor

Job Type

: Experienced

Travel

: No

Job Posting

: 04/05/2022, 5:52:57 PM

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