Participate in service/application releases, scheduled and ad-hoc product maintenance releases (OS and middleware), systems updates and post-release incident management and reporting
End to end service ownership, technical, functional and operational knowledge of the service and its components
Providing support to the production services. (e.g. Incident/problem/batch/change management, system DR & roleswap)
Providing technical support to the IT service owner, with your functional and operational knowledge of linux based services and components
Monitoring the health of production systems and recovering the systems as quickly as possible when incidents occur
Analysing and troubleshooting all kind of Production system issues
Communicating with business users and production support managers to report system status
The ideal candidate for this role be familiar with all and expert in some of the following:
Essential
experience of software development using Cobol / DB2 / C.
Unix Scripting (Shell Scripting)
Control-M scheduler
Experience of working on and supporting Data Warehouse / MI services
Technical troubleshooting and service problem determination
Able to provide support for out of hours releases
Desirable
Experience of software development using SAS (midrange).
Experience of raising and owning IT Change records.
UNIX Linux (Redhat 8 +), including VIOM and VCS
Agile Tooling Jira, Confluence, Slack
CI/CD tools such as Jenkins, Git, GitHub, Nexus
Knowledge of legacy HSBC systems knowledge would be beneficial
In addition to the detail listed above, the ideal candidate will:
Be an approachable, collaborative, and supportive team member
Take ownership of issues and work automatously to drive them to resolution
Have an ability and desire to keep with up with current trends and learn new technologies
Have excellent written and spoken communication skills; an ability to adapt communication to the audience and the message to be conveyed.
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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