BUsi5+ Years of experience as a Business Analyst
Good understanding on user experience Ability to understand and analyse business processes and customer experiences
Creating customer journey maps
Creating service blueprints
Ability to engage in conversations with the client, present to leadership teams, and carry out interviews and conduct workshops
Ability to carry out usability tests with customers and Analyse the usability of what is being built. For this, one needs to be able to create test plans, recruit customers, and carry out both moderated and unmoderated tests and then Analyse the results. Good communicated is essential for running moderated tests
Ability engage with the client over user experiences and work with the client and designers to create designs and flows
Ability to meet strict deadlines and track work while being transparent of it with the team.
Responsibilities
Engage with the client and leadership, carrying out interviews and workshops
Creating service blueprints from interviews and research work
Analyzing current processes and experiences
Carrying out usability testing with customers
Guiding the designers and teams on good usability principles
Ability to understand clients needs, the customers needs along with principles of usability to propose design flows and advise on the same
Identify improvement opportunities (proactive and reactive)
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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