We are seeking an experienced L2 Application Production Support Engineer with a strong IT background in handling production environments. The ideal candidate will have extensive experience in Unix/Linux, Oracle SQL, and ITIL-based service management. The candidate must also have a thorough understanding of banking domain practices and a willingness to work in a fast-paced 24x7 support module. This role demands strong analytical, communication, and coordination skills to ensure high availability and reliability of critical applications.
· Provide L2 production support for critical applications, ensuring timely and effective resolution of issues.
· Handle 24x7 support operations and resolve technical issues in alignment with SLAs.
· Monitor application performance, handle incidents, and perform root cause analysis for production issues.
· Proficiency in Unix/Linux for troubleshooting and support.
· Strong SQL skills, including writing queries to support data analysis, and debugging issues.
· Experience with monitoring tools and job scheduling using Autosys.
· Quick and effective troubleshooting of incidents in the production environment.
· Manage escalations and Major Incident Management (MIM) processes, ensuring clear communication and coordination during critical outages.
· Coordinate with Infrastructure (IT) teams and development partners for issue resolution.
We are seeking an experienced L2 Application Production Support Engineer with a strong IT background in handling production environments. The ideal candidate will have extensive experience in Unix/Linux, Oracle SQL, and ITIL-based service management. The candidate must also have a thorough understanding of banking domain practices and a willingness to work in a fast-paced 24x7 support module. This role demands strong analytical, communication, and coordination skills to ensure high availability and reliability of critical applications.
· Provide L2 production support for critical applications, ensuring timely and effective resolution of issues.
· Handle 24x7 support operations and resolve technical issues in alignment with SLAs.
· Monitor application performance, handle incidents, and perform root cause analysis for production issues.
· Proficiency in Unix/Linux for troubleshooting and support.
· Strong SQL skills, including writing queries to support data analysis, and debugging issues.
· Experience with monitoring tools and job scheduling using Autosys.
· Quick and effective troubleshooting of incidents in the production environment.
· Manage escalations and Major Incident Management (MIM) processes, ensuring clear communication and coordination during critical outages.
· Coordinate with Infrastructure (IT) teams and development partners for issue resolution.
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 36,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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