Senior Application Support Engineer
Proficiency in ITSM processes, including Change Management, Defect Management, and Problem Management.
Strong ability to influence and drive work across cross-functional teams.
Excellent problem-solving skills and the ability to conduct thorough Root Cause Analyses.
Strong communication skills, with the ability to engage in technical discussions and provide clear insights.
Experience in preparing and presenting metrics reports to diverse forums.
Ability to work independently and collaboratively in a fast-paced environment.
Automation skills using Python, Tableau, Alteryx, etc.
Technical familiarity with Java, Springboot, AWS, SQL, and Unix.
Experience in a Payments Technology environment.
Familiarity with best practices in system stability and resiliency.
Minimum of 8 years of experience in Production Support or a related field.
Proficiency in ITSM processes, including Change Management, Defect Management, and Problem Management.
Strong ability to influence and drive work across cross-functional teams.
Excellent problem-solving skills and the ability to conduct thorough Root Cause Analyses.
Strong communication skills, with the ability to engage in technical discussions and provide clear insights.
Experience in preparing and presenting metrics reports to diverse forums.
Ability to work independently and collaboratively in a fast-paced environment.
Automation skills using Python, Tableau, Alteryx, etc.
Technical familiarity with Java, Springboot, AWS, SQL, and Unix.
Experience in a Payments Technology environment.
Familiarity with best practices in system stability and resiliency.
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
Learn more
Awards and recognition
Syncing your Virtusa Information
Syncing Complete
Exporting your personal Virtusa brand items
Export Complete
Check your downloads folder for files and implementation instructions.
Assets are now available in your profile for future editing and use.
Loading your existing headshots
Please select any one of the images below
Downloading Secure Assets
Signing out