As a Support Specialist L1 Agent on the team, you would moderate, answer, and escalate technical support questions from the developer community through Google forums https://groups.google.com, email, and Googler created internal issues. Minimum Qualifications: Excellent Communication Skills (English Writing & Speaking) - Versant Score of >60 3 years coding/technical support experience in Java Bachelors/ masters degree in computer science Sound knowledge of Google GSuite (Gmail & Drive) Preferred Qualifications: Good to have knowledge on Google Ad Manager API (or/and) Google Analytics API (or/and) DBM API (or/and) DV360 API Working knowledge of Google Spreadsheets Good to have knowledge of .NET, Python, Perl, Ruby and PHP Thorough understanding of the online advertising ecosystem Key Responsibilities: Ability to debug/reproduce user issues in-code, and develop examples to prove functionality or lack thereof Provide technical support via emails/forums for the specialized Product Areas Manage and resolve technical support cases with a high degree of technical complexity for Google Ads products Respond to customer-reported issues in a timely manner, per service level agreements. Communicate progress of resolution/status in a timely fashion, per service level agreements Manage escalations and expectations, for both customers and internal staff. Timely and Valid escalations of issues to L2 Team. Timely and Valid routes of issues to other Teams. Coordinate across numerous departments while driving issues to resolution Follow established support processes and procedures Work effectively and manage your queue and bugs with minimal supervision
We only accept the following file extensions: .pdf, .docx or .doc
Maximum file size: 1 MB
File name must not include special characters or spaces (e.g. “name_resume.pdf”)
Keep me up to date via email and SMS Text regarding Virtusa career opportunities and company news
I have read and agree to the content in the privacy statement
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 36,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Your browser does not support iframes.