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Title : Servicenow Developer
Tier : Tier 3/Senior Software Engineer
P2-C3-TSTS
Job Title: Senior ServiceNow Developer
We are seeking experienced Senior ServiceNow Developers to work under the guidance of a Lead ServiceNow Engineer. The ideal candidates will have strong technical skills in ServiceNow and a solid understanding of role and persona management. You will contribute to the successful implementation and maintenance of ServiceNow modules, focusing on building scalable and reliable solutions that meet business requirements.
Responsibilities:
Develop and implement ServiceNow solutions under the direction of the Lead ServiceNow Engineer.
Configure and customize ServiceNow modules, including ITSM, ITBM, HRSD, and SecOps, to meet business needs.
Collaborate with stakeholders to understand requirements and translate them into technical specifications.
Perform role analysis and persona management tasks, including role validation, gap analysis, and mapping roles to personas.
Assist in the creation, maintenance, and governance of personas, including assigning/removing users to/from personas.
Participate in Agile/Scrum ceremonies, providing updates on development progress and potential challenges.
Qualifications:
Bachelors degree in Information Technology, Computer Science, or a related field.
5+ years of experience working with ServiceNow, with a focus on ITSM, ITBM, HRSD, or SecOps modules.
Proven experience in developing and implementing ServiceNow customizations, including Business Rules, Client Scripts, UI Actions, and Workflows.
Strong knowledge of role and persona management within ServiceNow.
Experience working in an Agile development environment, particularly using Scrum methodologies.
Excellent problem-solving skills and a proactive approach to addressing technical issues.
Strong interpersonal and communication skills, with the ability to work effectively within a team environment.
Preferred Qualifications:
ServiceNow Certified Application Developer or Certified Implementation Specialist (good to have but not mandatory).
Experience with ITIL processes and best practices.
Familiarity with Project Management tools such as Jira or Azure DevOps.
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 36,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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