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Program Manager

Hyderabad, Andhra Pradesh, India
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Program Manager - CREQ194673
Description

Position Title: Service Delivery Manager - Data and Cloud Environments
Location: PAN India

  • Minimum 10 years in IT Service Delivery, with at least 5 years managing data and cloud environments
  • Oversee and manage the delivery of data and cloud services to ensure they meet established standards and service levels.
  • Implement and maintain ITIL-based service management processes.
  • Ensure timely and accurate reporting of service delivery performance metrics.
    Team Leadership
  • Lead, mentor, and manage a team of 30+ professionals, including cloud engineers, data analysts, and support staff.
  • Foster a collaborative and high-performance team culture
  • Conduct regular performance reviews and provide continuous feedback to team members.
    Client and Stakeholder Management
  • Serve as the primary point of contact for clients and stakeholders regarding service delivery issues and escalations.
  • Develop and maintain strong relationships with key stakeholders to ensure alignment of service delivery with business objectives.
  • Conduct regular meetings with clients to review service performance and identify areas for improvement.
    Operational Excellence
  • Ensure all services are delivered in compliance with regulatory requirements and company policies.
  • Implement best practices for cloud and data management to optimize efficiency and performance.
  • Oversee incident and problem management processes to ensure timely resolution of issues.
    Continuous Improvement
  • Drive continuous improvement initiatives to enhance service quality and efficiency.
  • Stay updated with the latest trends and technologies in data management and cloud computing.
  • Identify and implement opportunities for automation and process optimization.
Primary Location
Hyderabad, Andhra Pradesh, India
Job Type
Experienced
Primary Skills
Informatica Power Center
Years of Experience
12
Travel
No
Job Posting
02/08/2024

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Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

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