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Job description
JOB DESCRIPTION
The Senior Manager Training is responsible for leading the overall learning and development strategy to strengthen workforce capabilities across lines of business. The role ensures the alignment of training programs with organizational goals fosters a culture of continuous learning and drives performance improvement through innovative training frameworks. The Senior Manager partners closely with operations quality and client teams to assess training needs design scalable solutions and ensure excellence in execution and outcomes.
Qualification
Key Responsibilities
Strategic Training Leadership
• Develop and implement a comprehensive training and capability development strategy aligned with business objectives and client expectations.
• Partner with operation leaders to forecast future skill requirements and design proactive learning solutions.
• Define and monitor training governance frameworks ensuring consistency in delivery and evaluation across programs.
Program Design and Implementation
• Oversee design development and delivery of training programs for new hires ongoing operations leadership development and functional upskilling
• Introduce modern learning methods blended virtual digital and experiential to drive engagement and retention
• Evaluate training effectiveness using analytics and data driven insights to refine content delivery methods and trainer performance
Team Leadership and Capability Building
• Lead and mentor a team of Training Managers Trainers and Subject Matter Experts across multiple processes
• Establish a continuous improvement culture by encouraging innovation experimentation and sharing of best practices within the training team
• Ensure succession readiness within the training function by developing internal talent pipelines
Stakeholder Management
• Collaborate with Operations Quality and HR to align training interventions with business performance metrics such as accuracy quality productivity and customer satisfaction
• Engage with senior leadership to present training insights plans and outcomes and incorporate feedback into strategy refinement
• Partner with external training vendors and technology partners for specialized or large scale programs
Governance and Compliance
• Establish a centralized learning management system or equivalent repository for tracking certification and compliance reporting
• Ensure training records evaluation reports and certifications are maintained accurately and in compliance with audit requirements
• Conduct quarterly curriculum reviews and content refresh cycles to keep materials updated and relevant
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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