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ASM

Hyderabad, Andhra Pradesh, India
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ASM - CREQ191525
Description
Very good communication with client handling experience
Strong hands on on production support project, process
Should be able to understand ticket requirements and perform corrective action, Push backs when required
Should be able to work as an individual contributor
Should be aware of production support related roles and responsibilities
Willingness of owning application level 3 support related activities
Should be hands on familiar with production support specific tools
e.g
Monitoring - AppDynamics, Splunk, Logic Monitor, Grafana, Datadog etc
Issue tracking - ServiceNow, Jira, BMC remedy etc.
KB - Confluence, any repository
Technical hands-on - SQL, Analytical skills, Hands-on on any programming language
Good to have Insurance domain exp
Primary Location
Hyderabad, Andhra Pradesh, India
Job Type
Experienced
Primary Skills
Oracle PL/SQL
Years of Experience
3
Travel
No
Job Posting
09/06/2024

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