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Hyderabad, Andhra Pradesh, India
ASM - CREQ191525
Very good communication with client handling experience
Strong hands on on production support project, process
Should be able to understand ticket requirements and perform corrective action, Push backs when required
Should be able to work as an individual contributor
Should be aware of production support related roles and responsibilities
Willingness of owning application level 3 support related activities
Should be hands on familiar with production support specific tools
Monitoring - AppDynamics, Splunk, Logic Monitor, Grafana, Datadog etc
Issue tracking - ServiceNow, Jira, BMC remedy etc.
KB - Confluence, any repository
Technical hands-on - SQL, Analytical skills, Hands-on on any programming language
Good to have Insurance domain exp
Primary Location
Hyderabad, Andhra Pradesh, India
Job Type
Primary Skills
Oracle PL/SQL
Years of Experience
Job Posting

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