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KPO Associate Manager (Training)

Hyderabad, Andhra Pradesh, India
Posted on: 24-09-2024
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Job description

Skill: Associate Manager - Training

Role / Tier:Tier 1

Job Description:

Ø Plans, conducts, coordinates and implements a comprehensive training program for processes and staff Training components will be geared toward new hires, existing staff and individuals who seek one-on-one assistance

Ø Preparing individual coaching plans; providing resources and assistance; scheduling orientation and ongoing training Determines training needs from inputs provided by the operations team

Ø Develops individual results by maintaining policy and procedure resources; providing coaching conducting training sessions; developing outcome improvement resources Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions Updates job knowledge by participating in educational opportunities; reading professional publications;

Ø Be part of quality calibration and mentoring activities Be prepared to be flexible and innovative Plan and prepare for assessments and make sure they take place at a reasonable pace that reflects your trainee's progression

Ø Choosing appropriate training methods per case (virtual, simulated, mentoring, on the job training, professional development classes, etc) Performs all other duties as required Review Training Materials at least once in quarter Ensure training completion details are maintained at a centralized location

Qualifications

Any Full time Graduate

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 Key job details

Primary Location
Hyderabad, Andhra Pradesh, India
Job Type
Experienced
Primary Skills
Problem solving
Years of Experience
10
Travel
No
Job Posting
24/09/2024

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