Key Responsibilities
Curriculum Design & Development:
Design, develop, and maintain training programs and materials (including eLearning modules, instructor led training, assessments, and job aids) tailored to the KPO processes and business objectives
Content Creation: Develop clear, engaging, and interactive learning content for KPO processes using software tools such as Animaker, Articulate Storyline, Adobe Captivate, or other relevant platforms. This includes both text based content and multimedia materials videos, infographics, etc.
Needs Analysis & Evaluation:
Conduct thorough needs assessments to identify gaps in knowledge and performance across KPO teams. Collaborate with subject matter experts SMEs to ensure the content is relevant and aligned with the needs of the learners.
Learning Platform Management:
Manage and upload training materials to Learning Management Systems LMS, ensuring content is easily accessible and up to date.
Interactive Learning Experience:
Use instructional design best practices to create engaging, learner centric training modules. Focus on making content accessible and engaging through interactivity, multimedia, and scenarios that mirror real life situations in KPO processes.
Assessment & Feedback:
Develop evaluation strategies surveys, quizzes, knowledge checks to assess learning effectiveness and the application of skills. Collect feedback from participants to continually improve training materials.
Collaboration & Stakeholder Management:
Work closely with business stakeholders, KPO managers, and SMEs to ensure that training materials meet the required standards and business objectives. Provide support to KPO teams and help resolve any training related queries.
Continuous Improvement:
Stay current with industry trends and emerging instructional design technologies. Recommend improvements to existing training programs based on feedback, trends, and advancements in KPO operations.
Qualifications:
Education:Bachelors degree in Instructional Design, Education, Human Resources, or a related field.
Experience:
3+ years of experience in instructional design, particularly in the KPO/BPO sector, training, or corporate learning.
Proven experience in designing and developing training content for diverse learning audiences.
Experience with animation and multimedia creation using tools such as Animaker, Adobe Creative Suite, Articulate Storyline, or similar tools.
Experience in creating blended learning solutions eLearning, instructor led training, videos, and job aids.
Familiarity with KPO processes, including customer service, data processing, back office operations, and research processes is preferred.
Technical Skills:
Proficient in using instructional design and eLearning development software e.g Animaker, Articulate Storyline, Adobe Captivate, Camtasia.
Familiarity with Learning Management Systems LMS like Moodle, SAP SuccessFactors, or similar.
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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