Attention prospective job seekers! Beware of fraudulent offers Read more
Ability to support and test scripts and macros
Logically determine the criteria to run network reports
Monitor team ticketing queues, supporting user requests
Manage and record support requests and resolutions within ticketing system.
Coordinate with IT Teams to resolve technical issues while taking ownership of end user problems.
Tier 2 and 3 troubleshooting and support network share access, application access issues, and resolutions
Display a strong understanding of Cybersecurity, Compliance, & Audit policies and how they mesh with the teams procedures and practices
Strong knowledge and understanding of MS Active Directory, Organizational Units, Groups, and Group Policies
Configure, modify, and troubleshoot Active Directory user accounts
Provision and modify security access to shares, applications, servers, and email on multiple platforms
Responsible for Onboarding New Hires, Transfers, and Terminations of employees and Contractors
Tier 2 and 3 user support requests via ticketing system or email
Familiarity with two factor authentication; setup and support
Provision and support external/internal audits
Adhere to strict rules and regulations when following procedures as per company policies and SOX Government/Compliance guidelines
Create and update documents, policies, and procedures
Work closely with business users and support teams to ensure exceptional service and support
Collaborate, discuss, and document technical requirements, technical risks, issues, and opportunities with other team members and external stakeholder.
Show strong documentation skills for how to guides, troubleshooting techniques, and company communications
Ability to verbally and visually articulate responses to company personnel questions and concerns on all Internal Security supported processes
Work with cross-functional teams to implement technology solutions that align with business needs.
Provide support outside of normal business hours to address issues or new initiatives
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 36,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
Learn more
Awards and recognition
Syncing your Virtusa Information
Syncing Complete
Exporting your personal Virtusa brand items
Export Complete
Check your downloads folder for files and implementation instructions.
Assets are now available in your profile for future editing and use.
Loading your existing headshots
Please select any one of the images below
Downloading Secure Assets
Signing out