Virtusa Announces Leadership Transition. Read the press release

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L2 Service Desk Engineer

Hyderabad, Andhra Pradesh, India
Posted on: 23-01-2025
Job description
The L2 Service Desk Engineer is responsible for handling day to day responsibilities assigned and more complex technical issues that are escalated from the L1 team. This role requires a deeper understanding of IT systems, networks, and troubleshooting methodologies. The ideal candidate will have experience in diagnosing and resolving more advanced technical problems and providing a higher level of customer service.

Key Responsibilities:

Handle escalated incidents and service requests from L1, ensuring timely resolution and communication with end-users.
Diagnose and resolve complex technical issues, and application-related problems.
Conduct root cause analysis on recurring incidents and work on implementing permanent solutions.
Work closely with other IT teams to resolve issues that require specialized knowledge or software changes.
Update and maintain detailed documentation, including knowledge base articles and troubleshooting guides.
Provide guidance and support to L1 engineers, including training on new technologies and troubleshooting techniques.


Qualifications and Required Skills:

Candidate should have sound knowledge of Linux & VMware
Knowledge on different virtualization platform will be added advantage.
Good practical working ability with VMware, OpenStack tools.
Able to communicate effectively with internal customers.
Experience working on Vmware vSphere administration skills.
Good hands-on command line of ESX.
Hands on experience on VNC, NX and tiger VNC
Good hands-on Experience in diagnostics & troubleshooting of ESX server environment.
Configure and Manage Monitoring Alerts w r t VMware Hypervisors and VM s
Work on major severity and complex server issues
Ability to read logs.
Good knowledge and understanding of Virtual Machines, Windows/Linux Server
Certification Preferred: Vmware, RHCSA
Excellent analytical and problem-solving abilities.
Strong communication skills, both verbal and written.
Comfortable to work in 24/7 environment independently and handle multiple tasks with attention to detail.
Good understanding of operational framework like ITIL and operations process





Qualification

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 Key job details

Primary Location
Hyderabad, Andhra Pradesh, India
Job Type
Experienced
Primary Skills
Windows Server
Years of Experience
4
Travel
No
Job Posting
23/01/2025

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About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.

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