We need 5 service designer profiles (1 lead service designer who will lead/direct the other 4) fitting the below:
Service Design practitioner experience (ideally within financial services industry)
Expertise in service blueprinting and process mapping, being proficient in use of journey mapping tooling, such as Figma, MIRO, Visio
A deep understanding of designing services that provide seamless and personalized experiences for customers within businesses of similar scale and nature
Extensive background in developing and implementing strategies that improve services to align with business goals and make customers happier.
The ability to identify areas for improvement in services by aggregating and analysing customer feedback.
Proficiency in creating and using metrics and indicators to measure service quality and make continuous improvements.
Operational and digital strategy experience, in particular translating customer comments into strategic action while mapping customer journeys
Experience communicating service design outputs to senior stakeholders
ervice Design practitioner experience (ideally within financial services industry)
Expertise in service blueprinting and process mapping, being proficient in use of journey mapping tooling, such as Figma, MIRO, Visio
A deep understanding of designing services that provide seamless and personalized experiences for customers within businesses of similar scale and nature
Extensive background in developing and implementing strategies that improve services to align with business goals and make customers happier.
The ability to identify areas for improvement in services by aggregating and analysing customer feedback.
Proficiency in creating and using metrics and indicators to measure service quality and make continuous improvements.
Operational and digital strategy experience, in particular translating customer comments into strategic action while mapping customer journeys
Experience communicating service design outputs to senior stakeholders
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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