QA Testing IVR
The QA Testing Analyst is responsible for the planning integration test casing scripting and execution of all testing to ensure proper coverage, schedules and leads test deliverables review sessions as necessary works on multiple projectssystems as a project team member and are considered to be a subject matter expert for a single projectsystem. These projects are of moderate to high complexity within one or more development environments.
Ensure all planning and execution of assigned QA work Integration, System, End to End and User Acceptance, production support contact center systems is executed and avoids escalation
Participate in assigned Scrum ceremonies.
Understand QA scope, provide QA estimates and plan the tests.
Create Test casesscripts (manual and automated) and ensure test data is in place.
Execute Tests (manual and automated) on time.
Participate in release discussions and provide QA support as needed.
Understand existing Automation Framework and maintain and modernize it, automate regression tests, and add value for optimization.
Provide hands on support in automation issues resolution and be a team player in ensuring Mobile QA Automation UI API is successful.
Good communication skills and coordinate with on shore and offshore members as needed.
Daily status reporting to leadership during Functional Testing or Regression Testing and ensure the release defects are tracked to closure.
RisksIssues within team are communicated proactively to Immediate Manager and assist in tracking them to closure.
Bring thought leadership in Mobile channel and add value to Testing needs.
Testing tracked and documented through Azure Dev Ops
May work in systems including contact center reporting and analytics, call recording, workforce management, speech analytics Integrated voice response (IVR) or IVA contact center call routing agent skilling agent desktop and phone and systems susch as CRM.
Preferred Qualifications
Negotiation skills with the ability to influence others by informationknowledge sharing
Proficiency in using Cyara automation test suite, in addition to in depth knowledge of common testing methods terminology and industry best practices
Experience with contact center systems, including Cisco UCCE Verint WFO Suite, Nuance natural language IVRsd and VHT Callback. Genesys Cloud certification preferred.
Experience with Agile collaboration systems including Microsoft Azure DevOps ADO or Jira
with the ability to explain system issues clearly and concisely to all levels of management and establish effective working relationships with our internal customers
Experience in an AgileScrum environment
Knowledge of data structures, data management practices, various corporate security rules, legal and regulatory obligations such as PCI SOX or similar standards
Advanced knowledge of using software packages or tools for processing or displaying data
Most testing will be manual as there is limited automation capability with the voice IVR
This may change as we expand our contact center capabilities
Automation where used would be executed through our Cyara tool
Familiarity with contact center technology is highly desired
Routing reporting workforce management speech and text analytics
chat phone and desktop Although we have not transitioned yet we are in the process of transitioning so expereince with the Genesys CX cloud platform is preferred
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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