7+ years of experience in business analysis, with a focus on Pega platforms (preferably Pega PRPC or Pega BPM).
Strong understanding of business process modeling and automation.
Familiarity with Pega features such as Case Management, Decisioning, and DCO (Direct Capture of Objectives).
Experience in gathering and documenting functional and non-functional requirements.
Pega Business Analyst certification (Pega CLSA, Pega Certified Business Analyst) is a plus.
Experience with Agile methodologies (Scrum, SAFe).
Experience in managing the project teams as a proxy project manager/ scrum master.
Knowledge of integrations between Pega and other systems (e.g., SAP, CRM tools).
Must have experience using Rally for requirement management.
This is a customer facing role. Excellent communication skills, both written and verbal, with the ability to engage with technical and non-technical stakeholders is a must.
Responsible for gathering and analyzing business requirements, translating them into technical specifications, and working closely with Client Business Team, and Pega developers to ensure that solutions align with business objectives.
Require to collaborate with cross-functional teams, stakeholders, and end-users to deliver high-quality Pega solutions that optimize business processes.
Key Responsibilities
Requirement Gathering & Analysis: Work closely with business stakeholders to gather, document, and analyze business requirements. Translate these requirements into functional specifications for Pega implementation.
Solution Design: Collaborate with technical teams to design Pega solutions that meet business needs while ensuring scalability, performance, and maintainability.
Process Mapping: Identify and map current business processes, and recommend improvements through Pegas BPM (Business Process Management) capabilities.
System Configuration & Testing: Assist in the configuration of Pega applications and support testing (unit, integration, and user acceptance) to ensure that solutions are working as expected.
Stakeholder Communication: Maintain effective communication with stakeholders to manage expectations, report on progress, and address any issues during the project lifecycle.
Documentation & Training: Document business requirements, use cases, test cases, and process flows. Prepare training materials and provide end-user training on the Pega solution.
Support & Maintenance: Provide ongoing support post-implementation, including troubleshooting and resolving issues, enhancing the system based on feedback, and ensuring continuous improvement.
Compliance & Best Practices: Ensure that Pega solutions adhere to best practices, compliance standards, and the organizations policies.
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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