Proven working experience in Production L1/L2 Support - 8 year+ experience
Windows Server OS basics (Services, Event Viewer, Task Scheduler)
Basic SQL (MS SQL Server) querying
Ticketing tools (ServiceNow, Jira)
Monitoring tools (Splunk, Datadog, CloudWatch)
Basic PowerShell scripting (optional)
Strong communication and incident triage skills
Monitor production Windows servers and applications using dashboards and alerts
Perform initial incident triage and escalate as per defined SOPs
Review Windows Event Logs and application logs for basic troubleshooting
Execute routine operational tasks like service restarts and scheduled task verifications
Document incident resolutions and update knowledge base articles
Coordinate with L2 and other support teams for incident resolution
Participate in on-call rotations and provide timely status updates
Troubleshoot and resolve escalated incidents related to Windows servers and applications
Perform root cause analysis using Windows Event Logs, IIS logs, and application logs
Monitor and tune server and application performance
Automate support tasks and monitoring using PowerShell scripting
Support application deployments, patches, and configuration changes
Collaborate with development and infrastructure teams for issue resolution
Maintain and improve operational documentation, runbooks, and SOPs
Proactively monitor batch jobs, Windows services, and system health
Participate in incident management and on-call rotations
Proven working experience in Production L1/L2 Support - 8 year+ experience
Windows Server OS basics (Services, Event Viewer, Task Scheduler)
Basic SQL (MS SQL Server) querying
Ticketing tools (ServiceNow, Jira)
Monitoring tools (Splunk, Datadog, CloudWatch)
Basic PowerShell scripting (optional)
Strong communication and incident triage skills
Monitor production Windows servers and applications using dashboards and alerts
Perform initial incident triage and escalate as per defined SOPs
Review Windows Event Logs and application logs for basic troubleshooting
Execute routine operational tasks like service restarts and scheduled task verifications
Document incident resolutions and update knowledge base articles
Coordinate with L2 and other support teams for incident resolution
Participate in on-call rotations and provide timely status updates
Troubleshoot and resolve escalated incidents related to Windows servers and applications
Perform root cause analysis using Windows Event Logs, IIS logs, and application logs
Monitor and tune server and application performance
Automate support tasks and monitoring using PowerShell scripting
Support application deployments, patches, and configuration changes
Collaborate with development and infrastructure teams for issue resolution
Maintain and improve operational documentation, runbooks, and SOPs
Proactively monitor batch jobs, Windows services, and system health
Participate in incident management and on-call rotations
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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