Service Center Associate

Gurgaon, Haryana, India
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Service Center Associate - CREQ153751
Description

JOB DESCRIPTION

Skill: Service Center Associate

Role: T3

Are you passionate about providing frontline IT support? Ready to put your skills to use in a broad, impactful environment? We at Virtusa would like to meet you!\

Key responsibility:

  • Provides frontline IT support to users over phone and email. Ticket monitoring
  • Remote support Windows troubleshooting Performs activities such as Network Account Password reset and Unlock Security Token PIN reset, adding users to Access groups to grant permissions to applications resources
  • Creates and Manages User accounts
  • Coordinates with users and support team and schedules Account Network resource migration
  • Creates proper documentation using ServiceNow ticketing tool
  • Tracking of issues and solutions resolving or routing or escalating where appropriate Ensures seamless shift handover

Qualifications::

  • Relevant educational background
  • Minimum of 3 years working with as a service center associate
  • Highly motivated-- a self-starter who takes ownership and has the ability to work with minimal direct supervision
  • Candidates Must have experience working with Global Clients
  • Excellent Communication is Must

 

 

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000+ people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Learn more at www.virtusa.com.

 

Primary Location
Gurgaon, Haryana, India
Job Type
Experienced
Skill
CIE-Engineering
Travel
No
Job Posting
06/01/2023
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