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IT helpdesk

Gurgaon, Haryana, India
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IT helpdesk - CREQ188094
Description

IT helpdesk

Job Description
Provides IT support to internal users. Should be comfortable interacting with international customers in English language. The profile requires working extensilvely with computers and head phones to take inbound / outbound calls. Will be part of a global support operations group virtual team with peers from major Bechtel offices globally.

Position Duties/Responsibilities

Provides frontline IT support to users over phone and email.

Ticket monitoring and Remote support

Windows troubleshooting

Performs activities such as Network Account Password reset and Unlock; Security Token PIN reset, adding

users to Access groups to grant permissions to applications/resources

Creates and Manages User accounts

Coordinates with users and support team(s) and schedules Account/Network resource migration

Creates proper documentation using ServiceNow ticketing tool

Tracking of issues and solutions; resolving or routing; escalating where appropriate

Ensures seamless shift hand-over

Performs other special projects as assigned

Required Basic Qualifications & Skills

Bachelors Degree in any stream

2+ years of experience in the field of IT support

Excellent customer service skills and team player are must

Experience with Service Now ticketing tool is desirable.

Must have exceptional oral and written communication skills

Ability to document properly in written format in a timely manner.

Must have the ability to work in a demanding environment with multiple priorities.

Candidate should be ready to work in different shifts as per roster

Candidates with international exposure in providing IT support will be preferred

Rotating weekend work will be necessary in order to support a 24x7 global delivery model.

Mandatory skills:
Windows Troubleshooting
Office 365
Active Directory

Primary Location
Gurgaon, Haryana, India
Job Type
Experienced
Primary Skills
Help Desk
Years of Experience
5
Travel
No
Job Posting
11/07/2024

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