Service Center Associate
Provides IT support to internal users. Should be comfortable interacting with international customers in English language. The profile requires working extensilvely with computers and head phones to take inbound / outbound calls. Will be part of a global support operations group virtual team with peers from major Bechtel offices globally.
Position Duties/Responsibilities
Provides frontline IT support to users over phone and email.
Ticket monitoring and Remote support
Windows troubleshooting
Performs activities such as Network Account Password reset and Unlock Security Token PIN reset, adding users to Access groups to grant permissions to applications/resources
Creates and Manages User accounts
Coordinates with users and support team(s) and schedules Account/Network resource migration
Creates proper documentation using ServiceNow ticketing toolTracking of issues and solutions resolving or routing escalating where appropriate
Ensures seamless shift handover
Performs other special projects as assigned
Required Basic Qualifications & Skills
Bachelor Degree in any stream
2+ years of experience in the field of IT support
Excellent customer service skills and team player are must
Experience with Service Now ticketing tool is desirable.
Must have exceptional oral and written communication skills
Ability to document properly in written format in a timely manner.
Must have the ability to work in a demanding environment with multiple priorities.
Candidate should be ready to work in different shifts as per roster
Candidates with international exposure in providing IT support will be preferred
Rotating weekend work will be necessary in order to support a 24x7 global delivery model.
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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