Virtusa to Adopt Google Workspace with Gemini in Expansive New Partnership | Read more
Category 1
STS
Role ServiceNow Engineer
3+ years of experience in ServiceNow ITSM, in a Telecom environment or similar technology-led industry.
Prier experience and understanding on ServiceNow development and integrations for ITSM module.
Experience with ServiceNow issues analysis and fixing for ITSM modules.
Oversee the incident and problem management processes, ensuring timely resolution of issues and identifying root causes for continuous improvement.
Demonstrate in-depth knowledge of ServiceNow platform administration, configuration, customization, upgrade, and patching.
Collaborate with cross-functional teams and stakeholders to integrate ServiceNow into overall project and support strategies.
Demonstrate a flexible and adaptive approach to accommodate changing business needs.
Resolution of client-reported incidents in a timely and efficient manner.
Develop and update UI policies, business rules, and workflows.
Tune ServiceNow applications for performance and usability.
Experience in Java Scripting within ServiceNow platform
Excellent in communication and experience liaising with multi stakeholder environment is a plus
Stay updated on ServiceNow features and functionalities, ServiceNow best practices and new technologies.
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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