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Service Now Developer

Chennai, Tamil Nadu, India
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Service Now Developer - CREQ190455
Description
  • Implement IT SNOW ITSM development & Integration plans and processes to meet business requirements for new and revised SNOW ITSM [GSConnect] system and programs.
  • Support project management by preparing progress reports and status of key milestones for SNOW ITSM [GSConnect] development & integration projects.
  • Prepare code or modify SNOW ITSM [GSConnect] components based on design specifications, while adhering to defined programming standards, structured coding techniques and development methodologies.
  • Conduct code reviews, identify potential issues and provide feedback for appropriate revisions.
  • Plan and implement steps to create interfaces between major systems.
  • Perform maintenance and problem resolution on single or multiple applications or interfaces.
  • Identify opportunities for improving SNOW ITSM [GSConnect] functionality and performance issues by working with customers and architecture resources.
  • Coordinate, design and maintain a test environment, including data customization (i.e. aging, creation, manipulation, extraction, etc.)
  • Select and apply appropriate tools to manage test processes, validate results and perform various levels of testing appropriate to the environment.
  • Develop test deliverables in line with pre-defined areas of quality control (i.e. test planning, test preparation, test execution, defect management and test reporting), including building definitions, specification/ requirement decomposition, and requirement matrices
  • Determine test cases, conditions, checklists, decision tables, systems controls and auditability checks.
  • Oversee and facilitate the test process including structuring, facilitating or participating in reviews and inspections.
  • Resolve and analyze issues in day-to-day delivery and implement practices for IT SNOW ITSM [GSConnect] development & integration focusing on increasing effectiveness and efficiency.
  • Provide support on issues and problems from less experienced/ new team members, provide direction and guidance as needed.
  • Identify the scope for automations to improve Performance/Productivity of instance/Support Team.
Primary Location
Chennai, Tamil Nadu, India
Job Type
Experienced
Primary Skills
Scripting
Years of Experience
8
Travel
No
Job Posting
26/07/2024

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