Virtusa Recognized as Global Leader in Gen AI Services by ISG Provider Lens® - Read report
Job description
Knowledge Experience and Capabilities
1 to 4 years of experience in Salesforce preferably have worked on CRM Sales Service FSL Experience Cloud
Should have at least 1 to 2 years of experience handling SF application especially in a Production environment
Good understanding of Salesforce OOTB functionality and best practices
Expertise in Integration Rest SOAP as well as troubleshooting any such problems between modules
Telecom experience is mandatory
Should have exposure to maintenance and production support engagements with Salesforce
Well versed with DEVOPS ways of working and release automation
Good comms and triaging skills
Mulesoft working experience will be preferred
SFI Vlocity experience will be added advantage
Role Responsibilities
Support users other Production Support Engineers as well as SREs to troubleshoot application issues on production and develop creative solutions to support business needs
Should be able to discuss requirements with business Recommend optimal solutions develop and implement enhancements as well as fix any defects detected during testing
Run incident resolution in line with SLAs agreed in the contract and liaise with partners such as Aria Salesforce and AWS to resolve any platform related issues seamlessly
Be on call for critical operations activities like Major incident resolution and Release deployment
Testing of enhancements and defect fixes developed within the Maintenance team to ensure the Production system is reliable with minimal defect leakage
Work with the SREs and Prod Support Engineers in the team to help debug as well as identify root causes for failures
Implement improvement opportunities against a well tracked backlog to ensure system resilience
Deploy changes to all environments conduct appropriate AIS testing and eventually to Production based on a defined process
Qualification
Knowledge Experience and Capabilities
1 to 4 years of experience in Salesforce preferably have worked on CRM Sales Service FSL Experience Cloud
Should have at least 1 to 2 years of experience handling SF application especially in a Production environment
Good understanding of Salesforce OOTB functionality and best practices
Expertise in Integration Rest SOAP as well as troubleshooting any such problems between modules
Telecom experience is mandatory
Should have exposure to maintenance and production support engagements with Salesforce
Well versed with DEVOPS ways of working and release automation
Good comms and triaging skills
Mulesoft working experience will be preferred
SFI Vlocity experience will be added advantage
Role Responsibilities
Support users other Production Support Engineers as well as SREs to troubleshoot application issues on production and develop creative solutions to support business needs
Should be able to discuss requirements with business Recommend optimal solutions develop and implement enhancements as well as fix any defects detected during testing
Run incident resolution in line with SLAs agreed in the contract and liaise with partners such as Aria Salesforce and AWS to resolve any platform related issues seamlessly
Be on call for critical operations activities like Major incident resolution and Release deployment
Testing of enhancements and defect fixes developed within the Maintenance team to ensure the Production system is reliable with minimal defect leakage
Work with the SREs and Prod Support Engineers in the team to help debug as well as identify root causes for failures
Implement improvement opportunities against a well tracked backlog to ensure system resilience
Deploy changes to all environments conduct appropriate AIS testing and eventually to Production based on a defined process .
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
Learn more
Awards and recognition
Syncing your Virtusa Information
Syncing Complete
Exporting your personal Virtusa brand items
Export Complete
Check your downloads folder for files and implementation instructions.
Assets are now available in your profile for future editing and use.
Loading your existing headshots
Please select any one of the images below
Downloading Secure Assets
Signing out