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MS Teams (Support Engineer / SME)
Proactive management of the global infrastructure to maximize performance and reliability
* Ensure system integrity, security and recoverability
Provide technical advice and education to the junior engineers
Drive opportunities for process and service improvement
* Deliver solutions to recurring issues to drive process improvement.
* Good knowledge in ITIL process.
Strong technical expertise in Collaboration services, especially in Unified communications - Microsoft teams(Deployment, migration & configuration, Support experience), Polycom & Yealink devices, EICC telephony solutions and over all telephony services t/b
Excellent Scripting and PowerShell expertise
Good networking knowledge (TCP/IP, OSI Layers), LAN, WAN migration and support
Good understanding of Teams Direct Routing
Good understanding of Hybrid environment (Lync online/SFB online
Excellent understanding in Active Directory and MS Exchange
Sonus, Cisco and other voice solution deployment, configuration and support
Microsoft IIS, SCCM and SSL certificate support, deployment and configuration
Knowledge in ITIL process.
Any networking certifications like CCNA will be an added advantage
Flexible to handle priority issues and escalations
Strong interpersonal communication skills
Detailed Job Description for MS Teams (Support Engineer / SME) at Chennai, TN:
· 2nd line incident resolution of applications and data issues related to MS Teams and related services.
· Significant Knowledge on MS Teams support, deployment, migration & configuration experience.
· Good understanding of Teams Direct Routing.
· Good understanding in Hybrid environment (Teams online/sfb online).
· Proactive management of the global infrastructure to maximize performance and reliability.
· Ensure system integrity, security and recoverability.
Primary Skills
1. Microsoft Teams Expertise
o Deep understanding of MS Teams functionalities, features, and integrations.
2. Deployment and Configuration
o Experience with deploying and configuring MS Teams in various environments (cloud, hybrid, on-premises).
o Familiarity with Microsoft 365 admin centre and PowerShell for Teams management.
3. Migration Skills
o Knowledge of migration strategies and tools (e.g., Microsoft Teams Migration Tool, SharePoint migration).
o Experience with planning and executing migrations from Skype for Business or other platforms to Teams.
4. Troubleshooting and Support
o Strong troubleshooting skills for MS Teams issues, including connectivity, performance, and user permissions.
o Experience providing end-user support and training for Teams users.
5. Collaboration Tools Integration
o Understanding of how to integrate Teams with other Microsoft services (e.g., SharePoint, OneDrive, Exchange) and third-party applications.
Secondary Skills
1. Network and Security
o Knowledge of networking concepts, including bandwidth requirements and QoS for VoIP.
o Understanding of security and compliance considerations related to MS Teams.
2. User Experience Design
o Ability to design intuitive Teams environments that enhance user experience.
3. Change Management
o Skills in change management to facilitate user adoption and manage resistance during migrations or updates.
4. Project Management
o Familiarity with project management methodologies to plan and execute deployment and migration projects.
5. Analytics and Reporting
o Ability to use reporting tools and analytics to monitor Teams usage and performance.
6. Training and Documentation
o Skills in creating training materials and documentation for end-users and IT staff.
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 36,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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