Experience: Min. 8+ Years overall with Min. of 5+ Years OpenText Content Suite Implementation experience
Key Responsibilities:
Mandatory:
* Experience on configuration of OpenText content suite products like classification configuration, Admin configurations, log configurations, workspace configurations, document template configuration etc is a must
* Experience in APIs for integrations is a must
* Experienced in providing L3 support for OpenText Content Server platform applications, resolving complex technical issues and managing escalations from L2 support teams.
* Monitor application performance and stability, proactively identifying and addressing potential issues.
* Perform root cause analysis for recurring problems and implement long-term solutions.
* Collaborate with development, infrastructure, and business teams to ensure seamless application integration and performance.
* Manage incident and problem tickets, ensuring timely resolution and thorough documentation of the troubleshooting process.
* Develop and maintain support documentation, including knowledge base articles, runbooks, and technical guides.
* Implement and maintain application configurations, patches, and upgrades.
* Participate in on-call rotation to provide 24/7 support for critical applications.
* Conduct training and mentoring sessions for L1 and L2 support teams.
* Ensure compliance with ITIL standards and company policies, including change management and incident management processes.
* Proficiency in scripting and automation to enhance support processes and workflows.
* Proven experience in managing escalations and providing L3 support.
* Ability to work independently and as part of a team in a fast-paced environment.
* Willingness to participate in on-call support rotation.
Preferred Skills:
* Knowledge of ITIL framework and best practices for IT service management.
* Working knowledge in OpenText xECM connectors for Salesforce etc.
* Experience with any other enterprise platforms and tools.
* Familiarity with cloud-based solutions
* Previous experience in a similar role within a large enterprise environment.
Role: Application Support (OpenText, Adobe Platform)
Experience: Min. 8+ Years overall with Min. of 5+ Years OpenText Content Suite Implementation experience
Key Responsibilities:
Mandatory:
* Experience on configuration of OpenText content suite products like classification configuration, Admin configurations, log configurations, workspace configurations, document template configuration etc is a must
* Experience in APIs for integrations is a must
* Experienced in providing L3 support for OpenText Content Server platform applications, resolving complex technical issues and managing escalations from L2 support teams.
* Monitor application performance and stability, proactively identifying and addressing potential issues.
* Perform root cause analysis for recurring problems and implement long-term solutions.
* Collaborate with development, infrastructure, and business teams to ensure seamless application integration and performance.
* Manage incident and problem tickets, ensuring timely resolution and thorough documentation of the troubleshooting process.
* Develop and maintain support documentation, including knowledge base articles, runbooks, and technical guides.
* Implement and maintain application configurations, patches, and upgrades.
* Participate in on-call rotation to provide 24/7 support for critical applications.
* Conduct training and mentoring sessions for L1 and L2 support teams.
* Ensure compliance with ITIL standards and company policies, including change management and incident management processes.
* Proficiency in scripting and automation to enhance support processes and workflows.
* Proven experience in managing escalations and providing L3 support.
* Ability to work independently and as part of a team in a fast-paced environment.
* Willingness to participate in on-call support rotation.
Preferred Skills:
* Knowledge of ITIL framework and best practices for IT service management.
* Working knowledge in OpenText xECM connectors for Salesforce etc.
* Experience with any other enterprise platforms and tools.
* Familiarity with cloud-based solutions
* Previous experience in a similar role within a large enterprise environment.
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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