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Job description
Provide L2/L3 support for SunGL and related applications within the agreed service window (EU time zone).
Perform incident analysis, troubleshooting, and resolution for application issues.
Develop and maintain dashboards and reports using Power BI and other visualization tools.
Utilize SQL and ETL processes for data extraction, transformation, and analysis to support business requirements.
Coordinate with cross-functional teams to ensure application stability and performance.
Assist in responding to internal and external audit queries by supplying required application and configuration evidence.
Maintain documentation of application configurations, processes, and known issues.
Support change management and release processes as per organizational standards.
Contribute to continuous improvement initiatives in monitoring, reporting, and application support.
Required Skills & Experience
Minimum 5 years of experience in application support or related technical roles.
Proficiency in SQL for data analysis, troubleshooting, and reporting.
Hands-on experience with Power BI and other data visualization tools.
Strong understanding of ETL concepts and tools.
Experience in application support within financial/ERP environments preferred (e.g., SunGL, Vision).
Knowledge of ITIL processes (Incident, Problem, and Change Management).
Basic accounting knowledge and familiarity with financial principles, journal entries, general ledger, and reporting.
Qualification
Key Responsibilities
Provide L2/L3 support for SunGL and related applications within the agreed service window (EU time zone).
Perform incident analysis, troubleshooting, and resolution for application issues.
Develop and maintain dashboards and reports using Power BI and other visualization tools.
Utilize SQL and ETL processes for data extraction, transformation, and analysis to support business requirements.
Coordinate with cross-functional teams to ensure application stability and performance.
Assist in responding to internal and external audit queries by supplying required application and configuration evidence.
Maintain documentation of application configurations, processes, and known issues.
Support change management and release processes as per organizational standards.
Contribute to continuous improvement initiatives in monitoring, reporting, and application support.
Required Skills & Experience
Minimum 5 years of experience in application support or related technical roles.
Proficiency in SQL for data analysis, troubleshooting, and reporting.
Hands-on experience with Power BI and other data visualization tools.
Strong understanding of ETL concepts and tools.
Experience in application support within financial/ERP environments preferred (e.g., SunGL, Vision).
Knowledge of ITIL processes (Incident, Problem, and Change Management).
Basic accounting knowledge and familiarity with financial principles, journal entries, general ledger, and reporting.
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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