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Experience 1215 years
Job Description
We are seeking an experienced Telecom Service Assurance ArchitectConsultant to join our team. The ideal candidate will have extensive experience in incident, problem, and change management within the telecom industry. You will be responsible for ensuring the reliability and performance of telecom services through effective service assurance practices.
Key Responsibilities
Service Assurance Oversee and manage service assurance processes to ensure high availability and performance of telecom services.
Incident Management Lead the incident management process, ensuring timely resolution of service disruptions and minimizing impact on customers.
Problem Management Identify root causes of recurring issues and implement permanent solutions to prevent future incidents.
Change Management Manage and coordinate changes to the telecom infrastructure, ensuring minimal disruption to services.
Process Improvement Continuously improve service assurance processes and methodologies to enhance efficiency and effectiveness.
Collaboration Work closely with crossfunctional teams, including network operations, engineering, and customer support, to ensure seamless service delivery.
Reporting Generate and analyze service performance reports to identify trends and areas for improvement.
Qualifications
Education Bachelors or Masters degree in Telecommunications, Engineering, or a related field.
Experience 1215 years of professional experience in telecom service assurance, with a focus on incident, problem, and change management.
Technical Skills
Strong understanding of telecom networks and infrastructure.
Proficiency in service assurance tools and platforms.
Experience with ITIL or other service management frameworks.
Knowledge of network monitoring and performance management.
Soft Skills
Excellent problemsolving and analytical skills.
Strong communication and leadership abilities.
Ability to work in a fastpaced and dynamic environment.
Primary Skill E2E/ Component Design, OSS Networking Knowledge, Service Assurance ITIL Knowledge
Secondary Skill BSS Knowledge
Telecom Service Assurance ArchitectConsultant
Experience 1215 years
Job Description
We are seeking an experienced Telecom Service Assurance ArchitectConsultant to join our team. The ideal candidate will have extensive experience in incident, problem, and change management within the telecom industry. You will be responsible for ensuring the reliability and performance of telecom services through effective service assurance practices.
Key Responsibilities
Service Assurance Oversee and manage service assurance processes to ensure high availability and performance of telecom services.
Incident Management Lead the incident management process, ensuring timely resolution of service disruptions and minimizing impact on customers.
Problem Management Identify root causes of recurring issues and implement permanent solutions to prevent future incidents.
Change Management Manage and coordinate changes to the telecom infrastructure, ensuring minimal disruption to services.
Process Improvement Continuously improve service assurance processes and methodologies to enhance efficiency and effectiveness.
Collaboration Work closely with crossfunctional teams, including network operations, engineering, and customer support, to ensure seamless service delivery.
Reporting Generate and analyze service performance reports to identify trends and areas for improvement.
Qualifications
Education Bachelors or Masters degree in Telecommunications, Engineering, or a related field.
Experience 1215 years of professional experience in telecom service assurance, with a focus on incident, problem, and change management.
Technical Skills
Strong understanding of telecom networks and infrastructure.
Proficiency in service assurance tools and platforms.
Experience with ITIL or other service management frameworks.
Knowledge of network monitoring and performance management.
Soft Skills
Excellent problemsolving and analytical skills.
Strong communication and leadership abilities.
Ability to work in a fastpaced and dynamic environment.
Primary Skill E2E/ Component Design, OSS Networking Knowledge, Service Assurance ITIL Knowledge
Secondary Skill BSS Knowledge
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 36,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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