Bangalore, Karnataka, India
SRE - CREQ149203


Skill: SRE

Role / Tier: Senior/LeadConsultant/Tier 2

Job Description:

Primary Responsibilities:
Job Description:
The Application Infrastructure (AI) SRE Ops & Support department is seeking a Site Reliability Engineer to drive the reliability engineering, operations and customer support services for client suite of IT Service Management (ITSM) products. AI SRE & Ops Support is a cornerstone of the Application Infrastructure organization in clients Technology Division.


Responsibilities include:

  • Building and maintaining knowledge front to back of Application Infrastructures IT Service Management products, and then specializing in one or two of them
    Maximizing the availability and performance of supported systems through optimized and automated plant management, ongoing problem management, and architecture reviews with dev-side peers
  • Reduction of the cost of support (hours of effort) through the elimination of operational issues, optimization and automation of tasks, development of operational tools and driving client self-service to minimize constraints
  • Identification and prioritization of technical debt that is impacting client developer productivity, reliability or the efficiency of the ops team
  • Complex troubleshooting in a Linux environment
    Consult with clients (the Firms internal development community, IT service practitioners) to maximize their productivity, including troubleshooting the issues they have using the departments products
  • Minimizing the escalation rate to the dev-side product delivery team members to ensure the department has the greatest possible flow of feature delivery
  • Being operationally responsive, including sharing on-call rotation with the rest of the global team (with a time-off in lieu system)
  • Required Qualifications / Skills
  • Strong Linux skills
  • Experience w/ Python for task automation
  • Good communication skills
  • Experience with Incident management processes
  • Oncall support is required
  • Strong Linux troubleshooting skills
  • Task automation experience in any programming language
  • Practical experience of at least one pillar of observability (metrics, logs or traces)
  • Exhibit working knowledge in at least ONE of the following areas
  • SQL
  • REST services (API)
  • Load balancing and networking
  • Performance troubleshooting and resolution
  • Confident collaboration skill

Desired Skills

  • Python development for task automation
  • Experience with site reliability engineering practices, like service level objectives (SLOs), error budgets, blameless postmortems, toil reduction
  • Prior experience creating operational dashboards (Splunk, Grafana, etc)
  • Experience administering and/or supporting ServiceNow



BE or BTech or MCA or Any other bachelors Degree with four years of relevant experience.


About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 21,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Primary Location
Bangalore, Karnataka, India
Job Type
CIE-Tools and Engineering
Job Posting
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