Skill: ServiceNow Lead Consultant
Role / Tier: Senior/Lead Consultant/Tier 2
Able to identify opportunities with the CMDB to improve, executing on those improvements
Demonstrated experience improving and automating process in ServiceNow and the CMDB
Commitment to governance and compliance, drive through educating and communicating with users
Assists the Configuration Manager with audits and reports to ensure process compliance and the accuracy of the CMDB
Responsible for identifying which configuration item (CI) types, CI attributes, and CI relationships are tracked in the CMDB
Troubleshoots and resolves any issues with ServiceNow Discovery and CMDB health, including working with support teams and other appropriate stakeholders
Manages all aspects of the CMDB including reconciliation and de-duplication
Integrates the CMDB with additional processes
BE or BTech or MCA or Any other bachelors Degree with four years of relevant experience.
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 21,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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