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JD
As a Senior ServiceNow Consultant, you will be responsible for leading and executing ServiceNow projects and initiatives for clients. You will work closely with clients to understand their requirements, identify opportunities for improvement, and develop innovative solutions leveraging the ServiceNow platform.
Key Responsibilities:
Serve as the primary ServiceNow subject matter expert for clients, advising on best practices, platform capabilities, and potential solutions.
Lead all aspects of ServiceNow project delivery, including requirements gathering, design, development, testing, and deployment.Conduct product demonstrations and educate stakeholders on ServiceNow functionality.Collaborate with clients to understand their business requirements and how ServiceNow can support them.
Develop and configure custom ServiceNow applications, workflows, forms, reports, and integrations.
Customize and extend ServiceNow ITSM, SPM, and ITOM modules to meet specific client needs.
Develop and maintain project plans, budgets, and schedules.
Communicate project status, risks, and issues to clients and project stakeholders.
Requirements:
Bachelors degree in Computer Science, Information Technology, or related field.
5+ years of hands-on experience with the ServiceNow platform, including architecture, design, development, and deployment across multiple modules.
3+ years of experience developing and managing integrations with ServiceNow and other systems and technologies.
In depth technical knowledge of integration protocols and technologies, including REST APIs, SOAP APIs, JDBC, LDAP, and others.
Experience with other integration tool sets such as Workato, Apptus or Snaplogic is a big plus.
Proven experience leading successful ServiceNow implementations from start to finish.
Strong problem-solving and analytical skills, with the ability to develop creative solutions to complex problems.
Excellent verbal and written communication skills, with the ability to effectively communicate technical information to both technical and non-technical stakeholders.
Experience with multiple ServiceNow modules, such as ITSM, SPM, ITOM, HRSD, or CSM.
Experience with Performance Analytics is a plus.
Experience with the younger ServiceNow modules such as WSD, LSD, SLM is a big plus.
Preferred Certifications:
ServiceNow Certified Implementation Specialist (ITSM).
Consulting experience preferred.
Hardware Asset Management (HAM) Fundamentals
Software Asset Management (SAM) Fundamentals
ServiceNow Certified Implementation Specialist (Discovery)
Mandatory Skills
Service now
ITSM, SPM & ITOM
Workato, Apptus or Snaplogic
integration protocols and technologies, including REST APIs, SOAP APIs, JDBC, LDAP, and others
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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