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Key Responsibilities
Requirements Gathering & Analysis
Collaborate with business stakeholders to understand business processes, requirements, and pain points.
Document business requirements, user stories, and use cases to drive Salesforce Lightning Cloud implementations.
Facilitate workshops and meetings to gather and prioritize business needs.
Analyze current systems and processes to propose optimized solutions in Salesforce Lightning.
Translate product owner requirements into technical requirements for the squad to execute.
Salesforce Configuration & Customization
Work closely with Salesforce administrators and developers to ensure effective customization and configuration of Salesforce Lightning Cloud features.
Translate business requirements into functional specifications and assist in the design of workflows, reports, dashboards, and process automations.
Ensure that Salesforce solutions align with business goals and maximize user adoption.
Process Mapping & Optimization
Map current business processes and propose process improvements using Salesforce Lightning.
Lead process re-engineering efforts to streamline workflows and increase efficiency through Salesforce Cloud solutions.
User Acceptance Testing (UAT)
Develop test plans and execute UAT for new Salesforce features and enhancements.
Coordinate with users to ensure new features meet business needs and function as expected.
Troubleshoot and resolve issues raised during testing.
Training & Support
Prepare training materials and conduct end-user training sessions for Salesforce Lightning Cloud users.
Provide ongoing support and guidance to users post-implementation to ensure effective usage of Salesforce features.
Act as a liaison between business teams and technical teams for ongoing system enhancements and troubleshooting.
Project Management & Reporting
Assist in project planning, tracking progress, and ensuring deadlines are met.
Maintain clear communication with stakeholders on project status, risks, and issues.
Prepare and deliver presentations and reports to stakeholders on project milestones and outcomes.
We are seeking a highly skilled and detail-oriented Business Analyst to join our team and support the implementation and optimization of Salesforce Lightning Cloud solutions. In this role, you will work closely with business stakeholders, developers, and technical teams to gather requirements, analyze business needs, and facilitate the successful adoption and deployment of Salesforce Lightning Cloud features. The ideal candidate should have a strong understanding of Salesforce's platform, particularly Salesforce Lightning, and experience working on cloud-based CRM solutions.
Key Responsibilities
Requirements Gathering & Analysis
Collaborate with business stakeholders to understand business processes, requirements, and pain points.
Document business requirements, user stories, and use cases to drive Salesforce Lightning Cloud implementations.
Facilitate workshops and meetings to gather and prioritize business needs.
Analyze current systems and processes to propose optimized solutions in Salesforce Lightning.
Translate product owner requirements into technical requirements for the squad to execute.
Salesforce Configuration & Customization
Work closely with Salesforce administrators and developers to ensure effective customization and configuration of Salesforce Lightning Cloud features.
Translate business requirements into functional specifications and assist in the design of workflows, reports, dashboards, and process automations.
Ensure that Salesforce solutions align with business goals and maximize user adoption.
Process Mapping & Optimization
Map current business processes and propose process improvements using Salesforce Lightning.
Lead process re-engineering efforts to streamline workflows and increase efficiency through Salesforce Cloud solutions.
User Acceptance Testing (UAT)
Develop test plans and execute UAT for new Salesforce features and enhancements.
Coordinate with users to ensure new features meet business needs and function as expected.
Troubleshoot and resolve issues raised during testing.
Training & Support
Prepare training materials and conduct end-user training sessions for Salesforce Lightning Cloud users.
Provide ongoing support and guidance to users post-implementation to ensure effective usage of Salesforce features.
Act as a liaison between business teams and technical teams for ongoing system enhancements and troubleshooting.
Project Management & Reporting
Assist in project planning, tracking progress, and ensuring deadlines are met.
Maintain clear communication with stakeholders on project status, risks, and issues.
Prepare and deliver presentations and reports to stakeholders on project milestones and outcomes.
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 36,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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