Virtusa Recognized as Global Leader in Gen AI Services by ISG Provider Lens® - Read report
Job description
Director-Delivery
Account Growth: Identify and pursue opportunities to upsell or cross-sell additional IT services and solutions. Own the revenue and margin for the accounts and help to meet the target given by BU Head. Keep a close tracking on the numbers and work with BU finance team to get the number reflected in system
Strategic Planning: Work with clients to understand their business objectives and align our services to support their goals. Own any new initiative that CSM brings to the table and work with service line leaders and drive to convert it to opportunity
Issue Resolution: Proactively address client concerns, escalations, or service delivery issues in a timely manner.
Reporting & Analysis: Provide regular account performance updates, service reports, and insights to both clients and internal teams.
Collaboration: Liaise with technical teams to ensure accurate solution design, implementation, and support.
Client Relationship Management: Develop strong, long-term relationships with key stakeholders within client organizations.
Contract & Renewal Management: Manage renewals, agreements, and commercial terms in coordination with legal and finance teams.
Team Leadership & Coordination: Lead internal account teams, including assigning responsibilities, coordinating activities, and ensuring team members are aligned on goals and deliverables.
Performance Monitoring: Track internal team performance against SLAs and KPIs, and ensure accountability for service delivery excellence.
Mentorship: Support the development and mentoring of junior team members or account coordinators involved in client support.
Qualification
Mentorship: Support the development and mentoring of junior team members or account coordinators involved in client support.
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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