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Lead consultative engagements with clients, exploring their technical and business challenges. This will include delivering workshops, presenting solution overviews and providing benefits analysis of software features and developments
Provide consulting services to aid the implementation, adoption, operation and expansion of Adobe Campaign at client organizations
Provide Implementation consultancy, Customer Assistance and post-implementation support to Adobe Campaign clients in their deployment and use of Adobe Campaign solution. Specifically (but not limited to):
Work with Clients to assess requirements.
Configure & Design Adobe Campaign to meet customer business needs by understanding their database architecture and setting-up ETL and data-flows
Configure the Adobe Campaign solution to customer requirement including Campaigns set-ups, building web pages using Scripting.Proactive problem diagnosis, troubleshooting and resolution
Create Implementation plans for new and existing clients
Creation of accurate estimates and quotations for Adobe Campaign Consulting services
Creation and maintenance of relevant documentation including requirements, functional and technical specs that define and support the solution
Ownership of the technology solution from estimation and design through to delivery, acceptance and operation
Knowledge transfer/Training to customers on solution implemented
Product Upgrades and Configuration activities
Reporting on project delivery to Project Management and Manage projects on your own in smaller projects which do have dedicated Project Managers
Build great working relationship with Onshore Consulting team, Learn and Adopt best-practices from such teams globally
Work closely with the Quality Assurance team to ensure professional delivery of technical implementations
Required Skills:
2 years of SQL development experience including ETL implementations
2+ years of scripting/programming experience (JavaScript preferred)
5+ years of enterprise software implementation/development experience
4+ years implementing Adobe Campaign for clients with
Have worked on setting up a fresh instance of Adobe Campaign to go live for at least 4 clients
Have setup ETL workflows with initial data loads and corresponding schemas and forms
Have hosted deskside coaching sessions with clients demonstrating functionality built and enabling clients to use it
Have created complex scheduled multi touch campaigns
Have created complex deliveries with more than 5 personalization fields
Good communication skills to ensure effective customer interactions, communications, and documentation
Experience with migration from Campaign V7 to V8
Able to work independently with minimal supervision
Ability to work under pressure, think quickly, delivering to tight deadlines
Ability to work under flexible timings, 8 hours per day overlapping client time zones. Typically and 8 hours day between 0800IST to 1200EST depending on client location.
Good presentation and customer facing skills
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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