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Production Support Engineer
Job description
Role Overview:
We are looking for a proactive IT Production Support Engineer with strong experience in Cloud technologies (AWS, Azure) and DevOps practices to manage, monitor, and support our critical business applications.
Key Responsibilities:
Provide L2 support for applications hosted on AWS/Azure platforms.
Monitor infrastructure using cloud-native and third-party monitoring tools. Troubleshoot application and infrastructure issues related to CI/CD pipelines and cloud deployments.
Automate routine operational tasks using Python, Shell scripting, and Power Automate.
Maintain and support BI tools such as Power BI and Cognos.
Collaborate with development and cloud engineering teams to resolve incidents and implement preventive measures
Required Skills:
Knowledge of Autosys, Window Scheduler, or similar
Strong knowledge of AWS and/or Azure Hands-on with Python, Shell scripting
Familiarity with DevOps pipelines (Jenkins, GitHub Actions) and tools
Working experience in Windows/Linux environments
In-depth knowledge of L1/L2 IT Production Support processes and best practices
Experience with ticketing systems, reporting, and shift management.
Act as an escalation point and quality gate for tickets before L3 handoff.
Ensure incidents and service requests are handled per SLAs.
Good to Have:
Exposure to AI/ML or Gen AI
Familiarity with Cloudera and Axiom
ITIL Certification or Incident/Problem Management exposure
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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