Senior Business Consultant
Job Description Summary
As a link between the customer and project director, the Ascendon Business Consultant Senior contributes to the building of trusted and valuable partnerships with our customers. The core function of this role is to manage a full customer engagement including scope, budget, resources, deliverables, issues, and escalations while continually managing the customers expectations and prioritizing future work. The Ascendon Business Consultant Senior collaborates with other members of the project and account teams to ensure that we are adding value to our customers while solving for their toughest business challenges
Job Description -
As a link between the customer and project director, the Ascendon Business Consultant Senior contributes to the building of trusted and valuable partnerships with our customers. The core function of this role is to manage a full customer engagement including scope, budget, resources, deliverables, issues, and escalations while continually managing the customers expectations and prioritizing future work. The Ascendon Business Consultant Senior collaborates with other members of the project and account teams to ensure that we are adding value to our customers while solving for their toughest business challenges.
Responsibility
Apply business acumen, technical, and declarative skills to quickly assess, diagnose, and design digital monetization solutions that solve our customers toughest business challenges.
Lead customer through the discovery process to understand their pain points and define business configuration to deliver client requirements.
Document user-centered requirements relevant to achieving the customers goals and objectives.
Provide sound consulting guidance related to best practices, adoption, platform development, and leveraging 3rd parties to streamline current and future business processes.
Effectively communicate insights and plans to cross functional teams.
Construct workflow diagrams and charts.
Guides the customer thorough delineation of personal preferences or other non-essential modifications and core business needs.
Translates business requirements to technical requirements while balancing them between whats technically feasible and financially and functionally reasonable.
Identify customer requests or questions that are not addressed by the SaaS solution and provide appropriate responses; guiding b ack to OOTB capabilities.
Facilitate and guide customer workshops while managing to the contracted service definition. Present and propose business solutions that match out current product/solution capabilities.
Lead the customer through the enhancement intake and deliver process.
Collaborates with the project solution architect to create the Blueprint Document as part of the customers initial onboarding process.
Manage any changes through the Service or Change request process.
May coordinate and facilitate UAT and end to end testing.
Assist in the definition of user stories and acceptance criteria for each functional business requirement.
Provide system validation procedures, maintenance reports, deactivation plans, and other documents, plans and reports.
Is knowledgeable on use cases and continually verify the requirements and reject implementations that do not advance the business goals and objectives.
Regular and reliable attendance is required.
Job Description Summary
As a link between the customer and project director, the Ascend on Business Consultant Senior contributes to the building of trusted and valuable partnerships with our customers. The core function of this role is to manage a full customer engagement including scope, budget, resources, deliverables, issues, and escalations while continually managing the customers expectations and prioritizing future work. The Ascend on Business Consultant Senior collaborates with other members of the project and account teams to ensure that we are adding value to our customers while solving for their toughest business challenges
Job Description -
As a link between the customer and project director, the Ascendon Business Consultant Senior contributes to the building of trusted and valuable partnerships with our customers. The core function of this role is to manage a full customer engagement including scope, budget, resources, deliverables, issues, and escalations while continually managing the customers expectations and prioritizing future work. The Ascend on Business Consultant Senior collaborates with other members of the project and account teams to ensure that we are adding value to our customers while solving for their toughest business challenges.
Responsibility
Apply business acumen, technical, and declarative skills to quickly assess, diagnose, and design digital monetization solutions that solve our customers toughest business challenges.
Lead customer through the discovery process to understand their pain points and define business configuration to deliver client requirements.
Document user-centered requirements relevant to achieving the customers goals and objectives.
Provide sound consulting guidance related to best practices, adoption, platform development, and leveraging 3rd parties to streamline current and future business processes.
Effectively communicate insights and plans to cross functional teams.
Construct workflow diagrams and charts.
Guides the customer thorough delineation of personal preferences or other non-essential modifications and core business needs.
Translates business requirements to technical requirements while balancing them between whats technically feasible and financially and functionally reasonable.
Identify customer requests or questions that are not addressed by the SaaS solution and provide appropriate responses; guiding b ack to OOTB capabilities.
Facilitate and guide customer workshops while managing to the contracted service definition. Present and propose business solutions that match out current product/solution capabilities.
Lead the customer through the enhancement intake and deliver process.
Collaborates with the project solution architect to create the Blueprint Document as part of the customers initial onboarding process.
Manage any changes through the Service or Change request process.
May coordinate and facilitate UAT and end to end testing.
Assist in the definition of user stories and acceptance criteria for each functional business requirement.
Provide system validation procedures, maintenance reports, deactivation plans, and other documents, plans and reports.
Is knowledgeable on use cases and continually verify the requirements and reject implementations that do not advance the business goals and objectives.
Regular and reliable attendance is required.
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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