Primary Skills
Job Summary:
Role Overview:
We are seeking an experienced Enterprise Architect Communication Services to lead the modernization and transformation of customer communication platforms. The ideal candidate will have deep expertise in Customer Communication Management (CCM) platforms like Quadient, OpenText Exstream, etc., with hands-on experience in migrating from legacy systems to cloud-based SaaS solutions. Additionally, experience with Generative AI (GenAI) for intelligent content generation, automation, and personalization is highly desirable.
Key Responsibilities:
Enterprise Architecture & Digital Transformation
Define and drive enterprise communication modernization strategies aligned with business objectives.
Lead the migration of legacy CCM platforms (on-premise/monolithic) to modern cloud-based SaaS solutions.
Establish architectural blueprints, reference models, and best practices for cloud-native customer communication platforms.
Evaluate and integrate emerging GenAI-driven automation and personalization technologies into CCM solutions.
Solution Design & Cloud Modernization
Design and implement multi-channel communication solutions leveraging Quadient Inspire, OpenText Exstream, and similar platforms.
Architect and oversee the transformation of CCM platforms to microservices-based, API-driven, and cloud-native solutions.
Ensure seamless integration with CRM, ERP, DXP, content management, and customer engagement platforms.
Develop a roadmap for GenAI-enabled content creation, summarization, and intelligent recommendations.
Stakeholder Collaboration & Leadership
Act as a trusted advisor to senior leadership, business teams, and IT stakeholders.
Provide technical leadership to development teams, ensuring alignment with enterprise architecture standards.
Partner with vendors and cloud providers to drive cost-effective and scalable CCM solutions.
Required Skills & Experience:
14+ years of experience in enterprise architecture with a focus on communication services & digital transformation.
Proven experience in platform migration from legacy CCM systems to modern cloud-based SaaS solutions.
Strong expertise in Quadient Inspire, OpenText Exstream, or other CCM platforms.
Deep understanding of cloud-native architectures (AWS, Azure, GCP), microservices, API integrations, and DevOps.
Hands-on experience with Generative AI (ChatGPT, Azure OpenAI, Google Gemini, etc.) for content generation and automation.
Strong understanding of document composition, workflow automation, and hyper-personalization.
Knowledge of security, compliance, and data privacy regulations related to customer communications.
Experience with CI/CD pipelines, containerization (Docker/Kubernetes), and cloud infrastructure automation.
Excellent stakeholder management, communication, and leadership skills.
Preferred Qualifications:
Certifications in Quadient Inspire, OpenText Exstream, TOGAF, or cloud platforms (AWS/Azure).
Experience with AI-driven customer engagement, NLP, and intelligent document processing.
Knowledge of digital experience platforms (DXP) and customer data platforms (CDP).
Skill Cluster
Primary Skills
Job Summary:
Role Overview:
We are seeking an experienced Enterprise Architect Communication Services to lead the modernization and transformation of customer communication platforms. The ideal candidate will have deep expertise in Customer Communication Management (CCM) platforms like Quadient, OpenText Exstream, etc., with hands-on experience in migrating from legacy systems to cloud-based SaaS solutions. Additionally, experience with Generative AI (GenAI) for intelligent content generation, automation, and personalization is highly desirable.
Key Responsibilities:
Enterprise Architecture & Digital Transformation
Define and drive enterprise communication modernization strategies aligned with business objectives.
Lead the migration of legacy CCM platforms (on-premise/monolithic) to modern cloud-based SaaS solutions.
Establish architectural blueprints, reference models, and best practices for cloud-native customer communication platforms.
Evaluate and integrate emerging GenAI-driven automation and personalization technologies into CCM solutions.
Solution Design & Cloud Modernization
Design and implement multi-channel communication solutions leveraging Quadient Inspire, OpenText Exstream, and similar platforms.
Architect and oversee the transformation of CCM platforms to microservices-based, API-driven, and cloud-native solutions.
Ensure seamless integration with CRM, ERP, DXP, content management, and customer engagement platforms.
Develop a roadmap for GenAI-enabled content creation, summarization, and intelligent recommendations.
Stakeholder Collaboration & Leadership
Act as a trusted advisor to senior leadership, business teams, and IT stakeholders.
Provide technical leadership to development teams, ensuring alignment with enterprise architecture standards.
Partner with vendors and cloud providers to drive cost-effective and scalable CCM solutions.
Required Skills & Experience:
14+ years of experience in enterprise architecture with a focus on communication services & digital transformation.
Proven experience in platform migration from legacy CCM systems to modern cloud-based SaaS solutions.
Strong expertise in Quadient Inspire, OpenText Exstream, or other CCM platforms.
Deep understanding of cloud-native architectures (AWS, Azure, GCP), microservices, API integrations, and DevOps.
Hands-on experience with Generative AI (ChatGPT, Azure OpenAI, Google Gemini, etc.) for content generation and automation.
Strong understanding of document composition, workflow automation, and hyper-personalization.
Knowledge of security, compliance, and data privacy regulations related to customer communications.
Experience with CI/CD pipelines, containerization (Docker/Kubernetes), and cloud infrastructure automation.
Excellent stakeholder management, communication, and leadership skills.
Preferred Qualifications:
Certifications in Quadient Inspire, OpenText Exstream, TOGAF, or cloud platforms (AWS/Azure).
Experience with AI-driven customer engagement, NLP, and intelligent document processing.
Knowledge of digital experience platforms (DXP) and customer data platforms (CDP).
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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