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Infrastructure Support

Dubai, Dubai, United Arab Emirates
Infrastructure Support - CREQ188770

Role: Associate Engineer

Skill: L1 Support

· The primary responsibility of L1 support is to handle basic queries and resolve straightforward issues.

· These could include password resets, software installations, and general troubleshooting.

· L1 support is the frontline, offering a quick and accessible solution for common IT-related problems.

· Providing basic troubleshooting and guidance to customers in resolving their issues. Answering FAQs related to products or services, features, account setup, billing inquiries, or general usage questions.

· Logging customer interactions and creating support tickets for tracking purposes.

Primary Location
Dubai, Dubai, United Arab Emirates
Job Type
Primary Skills
Years of Experience
Job Posting

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About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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