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Infrastructure Support

Dubai, Dubai, United Arab Emirates
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Infrastructure Support - CREQ188769
Description

Role: Associate Engineer

Skill: L1 Support

· The primary responsibility of L1 support is to handle basic queries and resolve straightforward issues.

· These could include password resets, software installations, and general troubleshooting.

· L1 support is the frontline, offering a quick and accessible solution for common IT-related problems.

· Providing basic troubleshooting and guidance to customers in resolving their issues. Answering FAQs related to products or services, features, account setup, billing inquiries, or general usage questions.

· Logging customer interactions and creating support tickets for tracking purposes.

Primary Location
Dubai, Dubai, United Arab Emirates
Job Type
Experienced
Primary Skills
UNIX
Years of Experience
0
Travel
No
Job Posting
10/06/2024

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Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

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