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CRM - Business Analyst

Dubai, Dubai, United Arab Emirates
CRM - Business Analyst - CREQ182533

Role: Lead Software Engineer

Skill: BA with Siebel CRM/ NextCRM


Document and analyze user business processes and requirements

Conduct testing of new or modified systems

Serve as communications link between user and technical group

Provide ongoing user support including troubleshooting and resolution of system issues

Collaborate with marketing team to develop CRM strategies based on enrollment funnel and customer lifecycle including leveraging CRM data to create appropriate segments for targeting and analysis

Assisting users with setup of campaigns/events

Monitoring quality of data and processes Creating reports and queries

Adding/Removing users, training new users and maintaining user documentation

Assisting GT Team with management of system configuration, roll-out of upgrades, and implementation of new features and functionality

Experience in Agile projects (Scrum, Kanban)

Qualifications for CRM business analyst

Proven experience in of functional design, business change, Operating model design and process design

Understanding of the software development life cycle principles, background in software development

Strong background in business analysis and/or system analysis

Experienced in UAT and bug fix

Prior experience in Siebel CRM projects is highly preferred

Background in insurance industry is a definite advantage

Primary Location
Dubai, Dubai, United Arab Emirates
Job Type
Primary Skills
Service Inventory
Years of Experience
Job Posting

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