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Business Analyst (Siebel CRM)

Dubai, Dubai, United Arab Emirates
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Business Analyst (Siebel CRM) - CREQ191536
Description

Role: Business Analyst

Skill: Business Analyst, Siebel CRM, Agile

Description:

Experience

· Document and analyze user business processes and requirements

· Conduct testing of new or modified systems

· Serve as communications link between user and technical group

· Provide ongoing user support including troubleshooting and resolution of system issues

· Collaborate with marketing team to develop CRM strategies based on enrollment funnel and customer lifecycle including leveraging CRM data to create appropriate segments for targeting and analysis

· Assisting users with setup of campaigns/events

· Monitoring quality of data and processes Creating reports and queries

· Adding/Removing users, training new users and maintaining user documentation

· Assisting GT Team with management of system configuration, roll-out of upgrades, and implementation of new features and functionality

· Experience in Agile projects (Scrum, Kanban)

Qualifications for CRM business analyst

· Proven experience in of functional design, business change, Operating model design and process design

· Understanding of the software development life cycle principles, background in software development

· Strong background in business analysis and/or system analysis

· Experienced in UAT and bug fix

· Prior experience in Siebel CRM projects is highly preferred

· Background in insurance industry is a definite advantage

Primary Location
Dubai, Dubai, United Arab Emirates
Job Type
Experienced
Primary Skills
BA-Foundational
Years of Experience
7
Travel
No
Job Posting
15/07/2024

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