Virtusa Business Continuity

COVID-19 Update

We are all facing an unprecedented crisis due to the quick spread of COVID-19. At Virtusa, trust has always been a key component of our ethos. It’s why we’re able to maintain mutual relationships with our clients and why we have such strong, dedicated teams. Our number one priority throughout this crisis has been to maintain the health and safety of our employees, their families, our clients, and our partners. We’d like to make you aware of the actions we’re taking to keep the Virtusa and our surrounding communities safe.

We have a COVID-19 Task Force that meets on a daily basis. The role of this committee is to consistently review developments and act in accordance with the guidance provided by governments and relevant public health organizations. This helps ensure that we’re doing what is necessary to keep everyone safe and healthy. At this point, we’ve adopted several measures including:

  • Educating our global team about COVID-19 and how it spreads
  • Frequently communicating safety protocols and preventative measures
  • Enabling remote work and promoting social distancing
  • Restricting travel to business-critical situations
  • Enforcing a ‘no visitor’ policy at our facilities
  • Developing support groups

Our response also includes activating our business continuity plans. Our plans are based on industry best practices and our own experiences.

As of now, COVID-19 has not affected our ability to continue to deliver an excellent experience for our clients. While we have certainly had to adjust our daily routines and how we deliver, we at Virtusa have always taken into consideration how technology can be leveraged to continue business as usual and are able to use that knowledge to successfully work with our clients during this global crisis.

We understand the dramatic shift this has created in business.

Please let us know if there is anything we can do, and visit our Crisis Management Services page to learn more about how we can help.

As the situation continues to evolve, more questions will be raised and our responses to earlier questions may change as well. We will continue to communicate with you through this page. If you have any additional questions, please write to response@virtusa.com.

We at Virtusa thank you for support as we work through this together.

 

Our interconnected system of 22 ISO22301-certified Advanced Technology Centers (ATC) is uniquely designed and staffed for near zero client disruption, worldwide. Our experienced, onsite response teams remain prepared to implement stringent crisis management protocols for physical, network and human resources 24/7/365.

Virtusa BCP protocols include:

Mobilization of Response Teams and Procedures

  • Response teams engaged, and protocols enacted within 60 minutes of event verification
  • Proactive confirmation of Team Member safety within 2-3 hours

Facility Monitoring and Security

  • Ongoing incident monitoring, detection and security
  • Vendor network for additional support services as needed

Continuation of Services for Near-Zero Client Impact

  • Infrastructure
    • Additional infrastructure and hardware for remote connectivity (with prior client permission)
    • Seamless transfer of projects with shared ATC operations within minutes
    • Additional infrastructure available to strengthen recovery during extended outages
    • Backup and fail over policies and procedures
  • Talent Mobility
    • Team Member transportation to Virtusa campuses to minimize disruption
    • Flexible Team Member transition across ATCs within close proximity, providing accommodations and enhanced security measures if required

Frequent and Transparent Communications

  • Timely information exchange with government authorities and external parties
  • Transparent and frequent communications to Clients, Partners and Employees
  • Direct access to onsite Executive in charge of Strategic Response Center operations
Learn more about our Business Continuity Program
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