Claims Management

SAP FS-CM is an insurance solution specifically designed for easy access to all aspects of the claims life cycle. The main components of FS-CM include:

  • Role-based access to all areas of the user interface to protect claims data
  • Direct interface to SAP FS-CD for the processing of refunds and claim payments (both one-time and recurring)
  • Direct interface to SAP FI-GL for posting of provisions
  • Direct interface to SAP FS-PM to retrieve the required policy coverage data to assess claims coverage/evaluate claims
  • External interfaces to policy management system, if FS-PM is not implemented, to an accounting system, if FI-GL is not implemented, and a billing system if FS-CD is not implemented
  • External interfaces to support reporting to regulatory authorities
  • Enterprise Content Management (ECM) interface for the processing of incoming and outgoing documents during the life cycle of a claim
  • Automated workflow for the creation and assignment of claims handlers on basis of incoming ECM documents
  • Direct integration with Microsoft Office ™ to support pre-filled claim forms
  • Ability to manage disputes related to a claim
  • Ability to adjust the claims processing rules by using the Business Rules Framework (BRF)
  • Ability to extend the standard solution with custom fields and screens using SAP’s Business Data Toolset (BDT)


On March 3rd, 2016, Virtusa Corporation acquired a majority interest in Polaris Consulting & Services Limited. VirtusaPolaris, our new market-facing brand, represents the combined strengths of Virtusa and Polaris, including our strong software engineering heritage, deep domain expertise and focus on applying innovation to solving critical core business issues for clients., our new website is where we provide our latest thinking.