Product Maintenance, Sustenance & Support Services

Software products require ongoing maintenance and support to effectively handle evolving and growing needs. Software upgrades are becoming more frequent with rapid technological advances. Software maintenance and support services enable you to sustain your product in a focused way. Maintenance services may include major and minor variations, and enhancements.

Virtusa provides world-class software maintenance and support services to its client helping them manage the product through its lifecycle. Some of the tangible benefits include timely, ongoing support which is crucial to the success of any project and access to reliable technical support. Virtusa's product support service involves technical helpdesk support and providing bug fixes to ensure constant availability and performance of the product for end users.

Our product support offering, helps organizations efficiently manage the support and maintenance of the installed base on legacy versions. We recognize that ISVs are often required to maintain and support older versions, as customers are spread across multi-product versions. Our product support service reduces the cost of this activity, while maintaining the quality standards that your customers expect of you.

These services leverage Virtusa's proprietary product engineering methodologies, such as, platforming, product innovation, global delivery model and service oriented architecture. Some of the service offerings include support desk, remote database and system administration, service request management, defect fixing, and patch release management.