Mobility- driven Insurance solutions

Disruptive technologies are taking over well-established practices and business process across industries. Consumerism is taking a wholly new turn, namely, the digital.

“55% of larger insurance enterprises support smartphones (BYOD) “

- Source:

With the ubiquitous use of smartphones and tablets among customers, insurers worldwide are fast adopting the latest mobility trends catering to both carriers and customers.

Mobility can empower claims adjusters with easy of data entry and automation, enabling them to seamlessly operate between insurers and policy holders.

The digital age Insurance customers expect end-to-end mobile services – easy-to-use apps for the most cumbersome operations such as reporting an accident or property damage to insurers, making an inventory of assets, checking claims statuses.

“70% of property casualty insurers predict that they will offer mobile

capabilities by 2014.”

- Novarica’s report

We at Virtusa bring you deep domain expertise in the Insurance value chain combined with the best-in-class Mobility practices. With rich experience in business consulting and customer-centric development, we deliver solutions that leverage on enterprise mobility and greatly enhance user experience.

Our value-added Mobility offerings in Insurance value-chain include:

  • Mobile Claims Adjusters:
  1. Easy data-entry with offline functions (capture pictures/videos and send when internet is available)
  2. Automated claims process (manage & receive tasks, send automated reports, attach videos/photos/notes/documents)

More on UBI: Sensors are installed in automobiles that transmit real-time information about the driving behavior to the insurance provider. The policy holder is rewarded for good driving through reduced premiums, discount vouchers, etc. This practice encourages safer driving, reducing accident claims for insurers to pay out.

This overall beneficial and socially responsible trend, empowered by mobility is gaining momentum in the auto-insurance arena.

  • M-powered Marketing & Sales: Information on products & services, quotes, processing (legal e-signatures), public relations & channel support, branding & positioning, product launch, campaign management, direct sales, Lead management, pre-sales support, Sales budgeting
  • Appified Customer & Self-Service – FNOL, Policy changes, Claims registration, Claims validation, Claims financials, Policy renewals, Account management, Fund management/tracking, Mobile live chat between carriers and insurers
  • Mobilized Customer Relationship Management– Contact-center management, Policy alerts and updates, Cross-sell recommendations, life-time based offers, billing alerts, integrated product offers, prior-approved online discounts
  • Mobility for Underwriting & Risk Management – Quote / illustration, documents submission, under-writing reinsurance facility sales budgeting
  • Usage-based insurance with Telematics: Telematics sensor services for PAYD (Pay As You Drive) and PHYD (Pay How You Drive)


On March 3rd, 2016, Virtusa Corporation acquired a majority interest in Polaris Consulting & Services Limited. VirtusaPolaris, our new market-facing brand, represents the combined strengths of Virtusa and Polaris, including our strong software engineering heritage, deep domain expertise and focus on applying innovation to solving critical core business issues for clients., our new website is where we provide our latest thinking.