Enterprise Convergence Framework

Organizations are looking to maximize benefits from their technology components, such as Business Process Management, Customer Experience Management, Business Intelligence and enterprise convergence framework portal by breaking the silos of operations to achieve significant ROI. Our convergence solution enables organizations provide seamless experience to the customers by creating synergies among these components.

Our enterprise convergence solution, built on an end-to-end integrated technology framework that tightly couples BPM, CEM, business intelligence & portal technologies, enables business transformation and innovation within an organization. It is to be borne in mind that this enterprise convergence solution provides a uniform experience for customers navigating from one system to the other, while improving operational efficiency. The core features of Virtusa’s Enterprise Convergence Framework (ECF) include:

  • Presentation layer driven by portal technologies
  • Orchestration of underlying business process achieved using BPM suites
  • Business analytics and intelligence capabilities provided using BI tools
  • Enterprise content managed through CMS solutions

We offer a suite of ECF services:

  • Portfolio assessment of CEM, BPM, business intelligence and portal products
  • Business case development for enterprise convergence model
  • Reference architecture and to-be model for ECF
  • ECF road map, implementation methodology and execution

Business benefits

  • Improved customer satisfaction and reduced service issues through increased ease of use of online self-service portal
  • Reduced customer churn and increased customer loyalty through improved customer engagement model
  • Increased revenue through improved cross-sell/up-sell based on customers' needs analysis
  • Enlarged customer base through better customer profiling
  • Reduced cost of operations by rationalizing and optimizing operations through IT operations