Pega CPM BI Reporting

Virtusa has built a Pega Customer Process Management Business Intelligence framework - a business process analytics solution that provides granular and functional level process analytics. Pega CPM ensures timely and accurate information delivery to the entire organization to support improved strategic, operational, and tactical decision making.

  • The framework allows extending the value of Pega’s CPM solution by going beyond the reporting capabilities found within the PRPC transactional database
  • By leveraging leading commercial BI reporting tools such as Cognos, Business Objects, or Microsoft SSRS, the reporting capabilities can be extended to include ad-hoc querying, user-friendly dashboards and extensive OLAP features for detailed drill down
  • The pre-built framework quickly integrates with existing enterprise data warehouse and helps in customer operational and historical reporting, formal access privilege controls for sensitive customer data and customer segmentation and opportunity analysis to make offers to customers based on the intents and offer handling