Managed Services

Virtusa’s Managed Services for shared support for BPM production environments is a synthesis of a decade of extensive experience especially in Pega PRPC, deep knowledge base and industry best-practices. This service offering provides:

  • Innovative shared resource model for enabling on-demand production support
  • 24x7 end-user product support through dedicated global BPM helpdesk
  • SLA-based service delivery
  • Flexible cost structure based on incident volumes
  • Reduced cycle time and improved end-to-end issue management based on severity level
  • Access to BPM practice assets and accelerators and leverages domain-specific tools, processes, frameworks and methodologies

The Shared Support service offering is a 3-phase engagement model built on Virtusa’s Define-Establish-Steady framework.


On March 3rd, 2016, Virtusa Corporation acquired a majority interest in Polaris Consulting & Services Limited. VirtusaPolaris, our new market-facing brand, represents the combined strengths of Virtusa and Polaris, including our strong software engineering heritage, deep domain expertise and focus on applying innovation to solving critical core business issues for clients., our new website is where we provide our latest thinking.