Business First Approach
Virtusa’s ASM proposition begins with understanding and identifying the needs of the business and key KPIs. In addition to increasing efficiencies, we take a business first approach and collaborate with you to identify what is important for your business and increase business IT alignment. We start with the assessment of business value and IT efficiency which helps us tune our operating model and sign up to deliver the results. For e.g. for a leading Telco client, we have successfully aligned operational SLAs to business KPIs, that helped our client achieve significant business benefits.