Helping CSPs Unlock Their Business Potential By Empowering Them To Accelerate Business Outcomes
As the top line revenues continue to decrease for Communication Service Providers (CSPs) with the emergence of Over-The-Top (OTT) services, the need for a robust infrastructure setup to efficiently accommodate the emerging service trends has grown phenomenally. In addition, peak data traffic volumes put enormous pressure on the infrastructure leading to higher investment in CAPEX and OPEX. On the contrary, services such as Machine to Machine (M2M), Internet of Things (IoT) and Voice-Over-Internet-Protocol (VOIP) expand the revenue horizons for CSPs thereby creating new venues for revenue generation.
Virtusa’s telecom industry experience working with global tier-1 telecom companies equips us with the in-depth knowledge and expertise required to address even the most complex problems in the telecom domain. Virtusa leverages its deep domain expertise, product engineering heritage, robust platforming approach and partnerships to address its client’s priorities.
Virtusa’s niche telecom industry solutions are engineered to accelerate time-to-market and help clients maintain market leadership by improving topline revenues upto 5%, boosting operating efficiency upto 30% and enhancing customer experience. Be it fixed line, wireless, equipment manufacturers or content providers, Virtusa’s demonstrated telecom expertise empowers clients to accelerate their business outcomes making us their ideal IT telecom solutions provider.
We have delivered large scale business transformation projects for tier-1 telecom clients, some of which include:
- Building a ‘Multi-tenant white label’ OSS/BSS stack worth £1 billion and assisting in selling services such as voice, internet access, data services, applications and support services and reduce operational cost by 30% for a global telecommunications company.
- Building a proactive and automated service assurance platform which improved business efficiency, reduced operational cost by £ 4 million, adhered to SLAs by 95%, achieved 98% “Right First Time” and significantly improved customer experience for a leading communication services provider.
- Delivering an enterprise-wide convergent billing solution to unify processes across products, billing components, product catalogue, and inventory and partner system thereby delivering a unified billing experience for a global telecommunications company. Our solution helped the client improve billing accuracy by 98%, reduce upgrade cost by 20% and save £ 500 million through 50% reduction in cycle time.
- Rationalizing 163 portals into one portal with rich user interface, transforming their order journey and making it 50% easier by reducing ordering time & increasing auto-filled fields by 30% and redefining customer experience by making the process 10X times faster through an enterprise-wide single self-service platform